Accessibility Statement

We want anyone to be able to use this site to get a plumber, including people using a screen reader, a keyboard on its own, voice control, or a phone held close to their face. This page says plainly what we have done, what we have not checked, and how to tell us when something does not work.

• Body text starts at 18 pixels rather than the usual 16, and grows if you make text larger in your browser or phone settings. Nothing is set in fixed pixel sizes that would refuse to scale.
• Anything you tap is at least 48 pixels across — larger than the 44 the guidelines ask for, because a lot of this site is read one-handed in a hurry.
• Every colour combination on the site has been measured against the WCAG 2.1 AA contrast thresholds and passes. The orange call-to-action reaches 4.88:1 against white, which clears the requirement for ordinary text, not just for large text.
• Each page has one main heading, one main landmark, and a "skip to content" link as the first thing a keyboard reaches.
• Every form field has a real label attached to it. When something is wrong, the page says so in words next to the field — never by turning it red and leaving you to work it out.
• The service request form is an ordinary form. It works with JavaScript switched off or broken, and it keeps the photo you attached if something else needs correcting.
• Decorative icons are hidden from screen readers, so nothing is read out twice. Images that carry meaning have text alternatives.
• If your device asks for reduced motion, the site honours it. There is no autoplaying video, no carousel, and no pop-up asking you to subscribe.

You can also send it through the service request form. Tell us which page, what you were trying to do, and what happened instead. We will reply, and we will fix what we can.